A team of 20 trained humans (“Sophies”) is located in our office in Amsterdam. They handle all your requests. Sophie is available to you 24/7. By giving everyone the same name, we ensure that our clients do not develop a preference for a particular person. This team, combined with an enormous database and a smart in-house-built system, ensures that Sophie will always be capable of helping you in the best way possible. Because we save all your preferences and information in your profile, you will not experience different service depending on who is helping you.

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